- Oversee the daily operations of the branch to ensure efficiency and smooth service delivery.
- Lead, supervise, train, and motivate staff to achieve individual and branch performance goals.
- Develop and implement sales strategies to meet business targets and increase branch profitability.
- Manage key accounts as determined by management.
- Build and maintain strong customer relationships while handling customer queries and complaints professionally.
- Visit project sites to monitor progress, maintain relationships, and ensure quality, safety, and customer satisfaction.
- Monitor branch financial performance, including budgets, expenses, cash flow, and revenue.
- Attend meetings related to project initiation and administration.
- Ensure compliance with company policies, industry regulations, and health and safety standards.
- Prepare and submit regular reports on branch performance, sales, and operational activities.
- Identify opportunities for business growth and implement initiatives to improve branch performance.
- Foster a positive work environment by promoting teamwork, high performance, and excellent customer service.
Qualifications & Experience:
- Bachelor’s Degree or Diploma in Business Administration, Marketing, or a related field.
- N6 qualification.
- Relevant professional certifications will be advantageous.
- Proficiency in Microsoft Office Suite.
- Previous Syspro experience.
- Valid driver’s licence.
- 3–5 years’ experience in Product Management.
- Previous supervisory experience is required.
- Proven experience in Operations Management, Sales, Customer Service, and Team Leadership.
- Strong numeracy and literacy skills.